Welcome to lotusvine.ca (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with our website (the “Site”). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Contact information (name, email address, phone number).

• Account information if you create an account or subscribe.

• Transaction information if you make purchases (billing and shipping address).

• Usage data (pages visited, date/time of visit, IP address).

• Cookies and tracking technologies (see Section 6).

2. How We Use Your Information

We use your information for purposes such as:

• Providing, operating, and improving the Site.

• Responding to your inquiries or customer service requests.

• Processing orders, payments, and fulfilling purchases.

• Sending newsletters, promotions, or other communications (with your consent where required).

• Monitoring usage to improve performance and user experience.

• Complying with legal obligations.

3. Sharing Your Information

We may share information with:

• Service providers (payment processors, hosting providers).

• Legal authorities if required by law or to protect our rights.

• Affiliates or partners only with your consent or as stated at collection.

We do not sell your personal information to third parties for their direct marketing purposes.

4. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or loss.

However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Recognize you when you return.

• Improve and personalize your experience.

• Analyze Site performance and usage.

You may manage cookie preferences through your browser settings.

6. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy practices.

7. Your Rights

Depending on your location, you may have rights such as:

• Accessing your personal data.

• Correcting or deleting your information.

• Withdrawing consent to marketing communications.

To exercise these rights, contact us at:
📧 Email: office@lotusvine.ca
📍 Address: 13335 115 Ave, Surrey, BC V3R 0R8

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the Site with a revised effective date.